Study: U.S. Workers Show Innovation in IT

A new report revealed that U.S.-based IT workers are more innovative than offshore workers.

American workers with careers in information technology can take comfort in the findings of a new study that indicates that they are more innovative and better able to understand business than their offshore counterparts.

According to a report from independent global analyst firm HfS Research, onshore workers are now viewed as outperforming offshore workers when it comes to key attributes like understanding business, taking initiative and being innovative.

The report, which was based on a survey of 235 enterprise buyers, revealed that enterprise buyers were at least 12 percent more satisfied with U.S. IT workers than non-U.S. based staff in all four categories: network/server management, IT help desk, applications development and applications maintenance.

In addition, U.S.-based staff members received an 82 percent satisfaction rating in the category of cultural and communication skills, while their offshore counterparts received a rating of only 33 percent. In fact, U.S. workers outperformed non-U.S. staff members in nearly all areas associated with productivity.

"U.S.-based workers more often exhibit skills deemed most relevant to productivity in today's business world," the report said.

These findings could signal a trend toward moving many IT services back to the United States. The data may also prompt overseas firms to increase their U.S.-based IT staff.

"Overall, there is a strong case for many U.S. enterprises to find real business value in sourcing IT and business process work back to the U.S. shores," the report explained. "As offshore labor and infrastructure costs rise, enterprise buyers can begin to make an economic case for keeping or repatriating jobs that have moved to other countries."

This article is sponsored by Western Governors University, a nonprofit, accredited, online university. WGU offers bachelor's and master's online degree programs in IT. To find out more, please visit

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